Tuxtel has an established reputation for fulfilling complex call-centre requirements, ranging from 20 seat small-office implementations to dedicated 300+ seat call processing centres.
Recent projects have involved the delivery of fully VoIP enabled call centres, where calls are received in to the Tuxtel network and switched over private circuits to agents (home-based, and call centre based) using VoIP protocols, thus precluding the need for expensive line rental and capital expenditure on expensive call-handling systems.
A more recent variation on the call centre approach is the development and implementation of Virtual Call Centres, where operators work from home and have calls routed to them depending on the skill-set registered for that extension in a skills database.
Call centres rely on a number of distinct technologies, but focus is given especially to call recording, call logging, database integration, and calls to home agents over VoIP.
Tuxtel takes ownership of the end-to-end product, and by reducing reliance on third party suppliers, the inevitable finger-pointing should things ever go wrong is avoided, thus leading to a swift resolution of problems with minimal inconvenience or disruption.
Where customers already have a significant investment in existing number ranges, Tuxtel can assist with the porting of these numbers to our network, and in many cases can continue to deliver traffic via existing ISDN circuits until contracts come to an end.