The Tuxtel call switching platform can be configured to route calls according to a set of rules based on any number of variables.
Routing on no answer or busy - if your line is either not answered (after X seconds), or busy (engaged), your call can automatically be re-routed to another number. As many as 100 alternative destination numbers can be set up
Routing by time of day/day of week - this option allows calls to be routed based on the time of the day or day of the week and is ideal for companies with multiple sites, and especially with oversear ofices. A popular use of this service is for calls to a telephone helpdesk to be switched overseas for handling to take advantage of time differences between countries.
Routing by area of call origination - we can provide you with the facility to divert your incoming calls to different sites or offices, depending on the physical location of the person calling. Routing plans can be determined by STD area codes, Counties or regions (e.g. London, South West etc.)
Automatic distribution of calls among sites - this feature allows delivery of calls across multiple offices or locations on a percentage basis e.g. a Company could route 65% of calls to the Manchester office and 35% of calls to the London office.